21+ Only Player Wellbeing Safe Play

Responsible Gaming at c6zz

Gaming is entertainment — we want to keep it that way. c6zz provides every player with tools and guidance to stay in control of their time and spending on our platform.

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21+ Age Restriction — Strictly Enforced

c6zz is strictly for adults aged 21 and above. We verify player age during registration and reserve the right to close any account found to belong to an underage individual.

Gaming Should Always Be Fun

At c6zz, we believe that betting and gaming should be an enjoyable form of entertainment — nothing more and nothing less. We recognise, however, that for a small number of players, gambling can develop from a recreational activity into something that causes genuine harm to their financial situation, personal relationships, and mental health. Our responsible gaming programme exists to make sure that every player on our platform has access to the tools, information, and support they need to keep their gaming healthy.

Responsible gaming is not just a set of rules — it is a commitment that runs through every part of our operation. From the moment you register on c6zz to each time you place a bet or spin the reels, our systems monitor for signs that a player may need support. We do this not to intrude on your experience, but because we genuinely care about the wellbeing of every player on our platform, whether you are betting on Bangladesh Premier League cricket, exploring slots, or trying our live casino games.

Our Responsible Gaming Tools

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Deposit Limits

Set a daily, weekly, or monthly deposit limit on your account to cap how much you can fund your c6zz wallet in a given period. Once set, limits take effect immediately. Reducing a limit is instant; increasing a limit may be subject to a waiting period to protect players from impulsive decisions.

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Session Time Limits

Set a maximum duration for each gaming session. When your limit is reached, c6zz will display a notification and, at your option, log you out automatically. Keeping gaming sessions short reduces the risk of chasing losses and helps you maintain perspective on your spending.

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Time-Out

Take a short break from gaming by activating a time-out of between 24 hours and 6 weeks. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. The time-out is enforced immediately and cannot be reversed before it expires.

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Self-Exclusion

If you feel you need a longer break, you can request a self-exclusion of between 6 months and 5 years. Self-exclusion requests are processed within 24 hours. During the exclusion period, your account is permanently suspended and you will not receive any marketing or promotional communications from c6zz.

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Reality Check Alerts

Enable reality check alerts to receive a pop-up notification at a regular interval of your choosing — for example, every 30 or 60 minutes — reminding you how long you have been playing and how much you have spent in that session.

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Account Cooling-Off

Request a cooling-off period during which your account remains accessible for withdrawals but all betting and gaming functionality is disabled. This option is suitable for players who want to withdraw their balance without immediately closing their account.

How to Set Your Limits

Setting responsible gaming limits on your c6zz account takes only a few minutes. Follow the steps below to get started:

1
Log in to your c6zz account

Access your account using your registered credentials on the c6zz Login page.

2
Navigate to Account Settings

Open the account menu and select the "Responsible Gaming" section to view all available limit and restriction options.

3
Choose Your Limit Type

Select whether you want to set a deposit limit, session time limit, time-out, or self-exclusion. Each option includes a brief explanation to help you choose the right tool for your situation.

4
Confirm and Apply

Confirm your chosen limit. All limits take effect immediately. If you need assistance at any point, contact our support team at [email protected] — we are available 24 hours a day, 7 days a week.

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or background. Being aware of the warning signs is the first step toward getting help. If you recognise any of the following in yourself or someone you know, it may be time to take action:

  • Gambling with money intended for essential expenses such as rent, food, or bills.
  • Chasing losses — placing more bets to try to recover money already lost.
  • Feeling anxious, irritable, or restless when not gambling or when attempting to reduce your gambling.
  • Borrowing money or selling possessions in order to fund gambling activity.
  • Hiding your gambling activity from family members, friends, or colleagues.
  • Spending increasing amounts of time gambling and finding it difficult to stop voluntarily.
  • Gambling as a way of escaping stress, depression, anxiety, or other emotional difficulties.
If you recognise these signs: Please use our self-exclusion tools immediately and contact our support team at [email protected]. You do not need to face this alone. Our team is available around the clock and will treat every conversation with complete confidentiality.

Self-Exclusion — Taking a Longer Break

Self-exclusion is a formal mechanism that allows you to restrict your own access to the c6zz platform for an extended period. It is a serious commitment designed for players who feel that their gambling has become or is at risk of becoming a genuine problem.

When you request a self-exclusion, the following will apply:

  • Your account will be suspended within 24 hours and all login access will be disabled for the duration of the exclusion period.
  • c6zz will remove you from all marketing and promotional communications for the duration of the exclusion and for a reasonable period thereafter.
  • The self-exclusion cannot be reversed or shortened during the chosen exclusion period. Once the period ends, a mandatory cooling-off step is required before re-activation.

To request a self-exclusion, please contact us directly at [email protected] with your registered account email and preferred exclusion duration. Our team will process your request as a priority.

Protecting Minors

c6zz operates a strict minimum age policy. All players must be 21 years of age or older to register an account or participate in any betting or gaming activity on our platform. Age is verified at the point of registration and may be re-verified at any time during the lifecycle of an account.

If you share a device with younger family members, we strongly recommend implementing the following parental control measures to prevent accidental or unauthorised access to the c6zz platform:

  • Enable device-level parental controls or screen time restrictions through your phone or tablet's operating system settings.
  • Never save your c6zz account credentials on a shared device and always log out fully after each session.
  • Use a strong, unique password for your c6zz account that younger family members would not be able to guess.

Our Commitment to You

c6zz does not see responsible gaming as a box-ticking exercise. Our commitment to player wellbeing is built into the design of our platform, our operational procedures, and the training we provide to our customer support team. We monitor account activity for patterns that may indicate problem gambling, and where our systems flag a concern, a member of our team will proactively reach out to the player.

We are equally committed to ensuring that the tools and support we offer are genuinely accessible to our players in Bangladesh. If at any time you feel that a tool is not working, that a limit you set was not applied correctly, or that you are not receiving the support you need, please contact us immediately. We take every such report seriously and will investigate and resolve it as a priority.

Get Help Now

If you are concerned about your gambling or the gambling of someone close to you, help is available. You do not need to be in crisis to reach out — speaking to someone early is always better. Below are the ways you can get support:

c6zz Support Team

Our support team is available 24 hours a day, 7 days a week. Email us at: [email protected]

Account Self-Exclusion Request

To request an immediate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered email address. We will process your request within 24 hours as a priority.

Trusted External Support

If you feel you need to speak with someone outside of c6zz, we encourage you to seek support from a qualified counsellor or a mental health professional in your local area. Talking to a doctor, counsellor, or trusted family member about your concerns is always a positive step.

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Play Responsibly, Enjoy More

Gaming is best when it stays fun. Explore c6zz's full range of games with your limits in place and your mind at ease.

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