c6zz Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data c6zz collects, how we use it, and how we keep it safe on our Bangladesh platform.
Introduction
This Privacy Policy ("Policy") describes how c6zz ("c6zz", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "your") who access or use the c6zz website at https://c6zz.org and associated services (the "Platform"). This Policy forms part of our Terms and Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
We are committed to processing personal data responsibly and in accordance with applicable data protection principles. We recognise that our players in Bangladesh place trust in us when they share their information, and we take that responsibility seriously. This Policy applies to all personal data we process in connection with the Platform, regardless of how it is collected — whether through the registration form, payment processing, customer support interactions, or automatic technical means such as cookies and server logs.
Our Privacy Commitments
SSL Encryption on All Data
All data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption. Your payment details and personal information are never sent in plain text.
Secure Storage and Access Controls
Personal data is stored on secure servers with access limited to authorised personnel only. Regular security audits are conducted to identify and remediate vulnerabilities before they can be exploited.
No Sale of Personal Data
c6zz does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used only as described in this Policy.
Your Rights Are Protected
You have the right to access, correct, and request deletion of your personal data at any time. Requests are handled by our support team within a reasonable timeframe.
Direct Contact for Privacy Queries
All privacy-related queries, data access requests, and deletion requests should be directed to our support team at [email protected]. We aim to respond within 5 business days.
1. Information We Collect
To provide you with a safe, personalised, and legally compliant betting and gaming experience, c6zz collects the following categories of personal data:
We collect information through several means, including:
- Information you provide directly when registering an account, completing identity verification, or contacting our support team.
- Transaction data generated when you make deposits or withdrawal requests via bKash, Nagad, Rocket, Upay, or other accepted payment methods.
- Technical data collected automatically when you use the Platform, including your IP address, browser type, operating system, referring URL, and session duration.
- Communications data from emails, live chat transcripts, or other messages you send to or receive from c6zz.
2. How We Use Your Information
c6zz uses your personal data only for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was collected:
- Account creation, maintenance, and verification — including age verification to ensure all players are at least 21 years old.
- Processing deposits and withdrawals and maintaining accurate financial records of all account transactions.
- Providing customer support and responding to account queries, complaints, or disputes raised by you.
- Complying with anti-money laundering (AML) and know-your-customer (KYC) obligations, including identity verification and transaction monitoring.
- Administering responsible gaming measures, including monitoring for patterns that may indicate problem gambling and applying self-exclusion restrictions.
- Sending you service-related communications such as transaction confirmations, account security alerts, and updates to these policies.
- Sending marketing and promotional communications where you have given your consent, or where we have a legitimate interest in informing you of offers that may be relevant to your playing history.
You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect service communications, which are required to operate your account.
3. Legal Basis for Processing
Each use of your personal data is supported by one or more of the following legal bases for processing:
- Contract performance — processing is necessary to fulfil our obligations to you under the Terms and Conditions, including operating your account and processing your transactions.
- Legal obligation — processing is required to comply with applicable law, including AML regulations, KYC requirements, and financial reporting obligations.
- Legitimate interests — processing is necessary for purposes such as fraud prevention, platform security, service improvement, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
- Consent — where we send you marketing communications or use non-essential cookies, we rely on your consent as the legal basis. You may withdraw consent at any time.
4. Sharing Your Information
c6zz does not sell, rent, or trade your personal data. We may share your data with trusted third parties only where strictly necessary and only in the following circumstances:
- Payment service providers — bKash, Nagad, Rocket, Upay, and other payment processors receive only the minimum data required to authenticate and complete your transaction.
- Identity verification providers — third-party KYC services may receive your identity documents and related personal data solely for the purpose of verifying your identity in compliance with AML regulations.
- Regulatory and law enforcement authorities — where required by law, court order, or a regulatory direction, c6zz may disclose your personal data to competent authorities.
- IT and infrastructure service providers — companies that host, maintain, or support our technical infrastructure may have limited, controlled access to data as part of their service delivery.
All third parties with whom we share data are required to process it only for the purposes described above, to maintain appropriate security standards, and not to retain it beyond the period necessary to complete their service to us.
5. Cookies and Tracking Technologies
c6zz uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
- Essential cookies — strictly necessary for the Platform to function, including session management, authentication, and security. These cannot be disabled without affecting the operation of the Platform.
- Analytics cookies — used to understand how players interact with the Platform, which pages are visited most frequently, and how users navigate between sections. This data is aggregated and anonymised.
- Preference cookies — used to remember your settings and preferences such as language selection, so you do not need to re-enter them each time you visit.
- Marketing cookies — used to track your interaction with promotional content and to measure the effectiveness of our advertising campaigns. These are only placed with your consent.
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some features of the Platform. Essential cookies cannot be disabled via browser settings and are required for the Platform to function.
6. Data Retention
c6zz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. In practice, account data and transaction records are retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later, to comply with applicable financial crime prevention laws.
Where personal data is no longer required and no legal obligation prevents its deletion, c6zz will securely delete or anonymise the data. If you request deletion of your data, we will action this within a reasonable period unless we are legally required to retain it, in which case we will inform you accordingly.
7. Security Measures
c6zz implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security assessments and penetration testing, and secure disposal procedures for data that is no longer required.
While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as soon as practicable and take all available steps to contain the breach and limit its impact.
8. Your Data Rights
You have the following rights in relation to your personal data held by c6zz. To exercise any of these rights, please contact us at [email protected]:
- Right of access — you may request a copy of the personal data we hold about you, together with information about how it is processed.
- Right to rectification — if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- Right to erasure — in certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain data for regulatory and compliance purposes.
- Right to restrict processing — you may ask us to suspend the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is resolved.
- Right to data portability — where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to object — you may object to our processing of your personal data where we rely on legitimate interests as the legal basis, including where we use your data for direct marketing purposes.
We will respond to all data rights requests within a reasonable period. In some cases we may need to verify your identity before actioning a request. If we are unable to fulfil a request due to a legal obligation, we will explain the reason clearly.
9. Children's Privacy
The c6zz Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register or use the Platform.
If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has registered on our Platform, please contact us immediately at [email protected].
10. Third-Party Services and Links
The Platform integrates with third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. These providers operate their own games within our Platform environment and may process certain technical data (such as game session identifiers) in order to deliver their games. Each provider operates under its own privacy and data security standards.
c6zz is not responsible for the privacy practices of third-party game providers or payment processors. We recommend that you review the relevant provider's privacy policy if you have concerns about how they handle data associated with your gaming sessions. Our data sharing with these parties is limited to what is strictly necessary for them to deliver their service within our Platform.
11. Changes to This Privacy Policy
c6zz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.
Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms. We encourage all users to review this page periodically. If you have any questions about a recent update, please contact us at [email protected].
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which c6zz processes your personal data, please contact our support team. We treat all privacy-related queries with care and will respond within 5 business days. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time.
Email: [email protected]
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